Lan Bloch has been a software QA professional since 2000, building teams and implementing processes for the best practices in quality. She has worked and led the QA teams in CSC, Chase, Netjets, and now IGS Energy. She has gone through all four phases of Agile Gartner Hype Cyle: intense expectations, overwhelming frustrations, a reassessment of its benefits, and now on the way to “plateau of productivity”.